Call us: (604) 932-4616 Cart(0)

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Squamish, Whistler, Pemberton Shipping Policy

Shipment processing time

All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates (Squamish, Whistler, Pemberton only)

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard - Commercial Same-day FREE over $250
Standard - Residential 1-2 business days FREE
Same-Day - Residential $20

Delivery delays can occasionally occur. uses our ‘in-house’ delivery truck to provide all deliveries. If a freight carrier is required we will notify you via email or phone call.

Poolside Spa Services Ltd. use various freight carriers. Please contact us if you require a specific carrier.

Shipment to P.O. boxes or APO/FPO addresses does not ship to P.O. boxes or APO/FPO addresses

Shipment confirmation & Order tracking tracks all orders via you online order number. Please

For deliveries using a 3rd party carrier, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages is not liable for any products damaged or lost during 3rd party shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the 'Sea to Sky' region, British Columbia, or Canada.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Whistler web design by Custom Fit Online